Policies | website-3

Participant enrolment Agreement & Policies

Participation Policy

Success in our program requires full commitment by all participants. By enrolling in this course, you agree to being fully present during all sessions and participate to the best of their ability. This includes arriving on time, abiding by the code of conduct, and engaging in course activities.

Attendance

In order to provide you with the minimum required training hours for certification, it is important that you are present at all live/virtual course meeting.

If you have an emergency or become ill and are not able to attend a session, please contact your instructor and the program administrator immediately. You will be expected to complete the session materials, review the session recording/complete a coaching session outside the live session to make up for the missed session.

If you need to miss more than 8 hours of the course, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss more than 2 hours of mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching federation requirements.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and the program administrator.

Course Engagement

Our courses are designed to be interactive and engaging for our participants. It is therefore an expectation that you participate in course activities, including dialogue with the course instructor and peers, practise coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible. Please refer to the code of conduct for additional details.

Code of Conduct

You are expected to conduct yourselves in a professional manner during all sessions. This includes, but is not limited to:

• Arriving on time to all sessions.

• Attending all live and virtual sessions and mentor coaching sessions.

• Having your camera on for virtual live sessions.

• Ensuring the Virtual live sessions are attended from a location that is quiet and free of intrusion.

• Participating fully in all sessions and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others.

• Engaging in discussions with integrity and honesty.

• Maintaining confidentiality of the practise coaching sessions and real-play demonstrations.

• Abstaining from the use of psychotropic drugs or alcohol immediately prior or during live and virtual sessions.

• Being respectful of your fellow participants and instructors, including silencing your cell phone and not multitasking.

• Embracing diversity and inclusion while respecting the dignity and humanity of others.

Disability/discrimination/DEIJ statement

Coaching Lighthouse supports individuals with disabilities and is committed to providing individuals with certain disabilities to access reasonable accommodations. In addition, Coaching Lighthouse prohibits discrimination on the basis of disability and ensures equal opportunity for all qualified individuals with disabilities.

Individuals with questions about this policy may contact Pragati Gandhi at info@coachinglighthouse.com

Unable to accommodate learning disability:

Coaching Lighthouse is not able to accommodate learning or certain physical disabilities at this time. Individuals with questions about this policy may contact Pragati Gandhi at info@coachinglighthouse.com

Non-Discrimination Policy

It is the policy of Coaching Lighthouse that:

• Recruitment and hiring of all personnel is conducted without discrimination against any individual with regard to race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.

• All staff and personnel will not discriminate against any employee or participant because of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.

• All individuals are welcome to participate regardless of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.

• All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.

Grievance Policy

Coaching Lighthouse seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:

• A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.

• If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within Three days. The program manager will review the issue and talk to the student within Three days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.

• If a participant does not feel the issue is resolved, a written request for an appeal should be sent to Pragati Gandhi, Coaching Lighthouse for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within Seven days. All appeal decisions are final.

Partial Completion Policy

Coaching Lighthouse will offer credit for partial completion of a course. The number of hours awarded will depend on the number of hours of curriculum received. If you are interested in receiving partial credit for a course in which you are currently or were previously enrolled, please contact Alan Meyne at alanmeyne@coachinglighthouse.com, within 15 days after the course has ended. Please include details about the course in which you were enrolled, the number of credit hours you are seeking, and any additional relevant information. If approved, you will receive a certificate of credit from Coaching Lighthouse indicating the number of training hours completed.

Payment/Fees Policy

All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent upon receipt of 100% of the course fee at least 30 days prior to the commencement of the course. Payment through Credit card will invite a 2% additional charge. Split payments are accepted on a case-to-case basis. You may contact Alan Meyne at alanmeyne@coachinglighthouse.com.

We accept payment by Bank transfer (NEFT) or Demand draft only. All payment will be in INR for participants residing in India. All payments from participants from other countries will be in USD. An additional payment of 75 USD will be applicable for shipping the Course manual overseas.

Refund Policy

The participant may cancel their enrolment in the program with the following cancellation day criteria:

• 15 to 0 days before the course commencement: 70% of the total course fee will be refunded

• 29 to 16 days before the course commencement: 90% of the total course fee will be refunded

• 30 days before the course commencement: 100% of the fee paid will be refunded

The participant may opt to transfer the enrolment to another scheduled course without any additional cost as long as spots are available.

Written notice of cancellation shall be effective on the date the withdrawal is received by Coaching Lighthouse. Refunds will be made within 3 working days following receipt of cancellation or withdrawal requests.

Registration Modifications

Modifications to registration, including substitutions of participants or transfer of course dates, must be completed at least seven days before the program date. Participants may contact Coaching Lighthouse to modify their registration at support@coachinglighthouse.com.

Transfer of Credit Policy

If you have completed a Level 1 program at another organization, we will apply your completed credit hours to your Level 2 program. You must provide documentation of your Level 1 completion, including the organization, number of hours completed, completion certificate, and contact information for the organization or trainer. You may be asked for additional details or documentation on an as-needed basis. Please contact Alan Meyne at alanmeyne@coachinglighthouse.com for more information.

Illness Policy

In order to provide you with the minimum required training hours for certification, it is important that you are present at all live/virtual course meeting.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and the program administrator.